Communication · SMS Messaging
SMS Messaging overview
Page reference for /communication. Communication · SMS Messaging.
Portal route: /communication
On this page
Page route
This page belongs to Communication → SMS Messaging. Open /communication in the school portal.
Related guide: Use school communication tools.
Choose a communication audience
Open Communication and choose the parent or staff workspace. Review the recipient filters and audience count before preparing a message. Confirm that the intended recipients are current and authorised for the communication.
Prepare and send a message
- 1
Select recipients
Use the appropriate parent or staff page and narrow the audience with the available filters.
- 2
Review the message
Check the message text, any merge fields, and the recipient preview. Avoid including sensitive learner information in a broad message.
- 3
Confirm sending
Use the send action only after review and approval. Check the resulting status or delivery information shown by the workspace.
Review credits and orders
Use Credits to review message-credit information. Order Tracking shows the status of related orders. Check the order reference and status before contacting support about a delayed order.