Use school communication tools

Choose a communication audience

Open Communication and choose the parent or staff workspace. Review the recipient filters and audience count before preparing a message. Confirm that the intended recipients are current and authorised for the communication.

Prepare and send a message

1. 1

   Select recipients

   Use the appropriate parent or staff page and narrow the audience with the available filters.

2. 2

   Review the message

   Check the message text, any merge fields, and the recipient preview. Avoid including sensitive learner information in a broad message.

3. 3

   Confirm sending

   Use the send action only after review and approval. Check the resulting status or delivery information shown by the workspace.

Review credits and orders

Use Credits to review message-credit information. Order Tracking shows the status of related orders. Check the order reference and status before contacting support about a delayed order.