Overview · Getting started
Common questions
Quick answers to the questions that come up when using your school workspace.
On this page
Why can I not see a module?
Navigation depends on your role and permissions. Ask your school administrator to confirm your assigned role and whether it includes access to the module you need.
Why are records missing?
Check your school workspace, academic year, term, class, stream, search text, and status filters. Clear filters and check again before creating another record.
Why does my screen look different?
Each school can use its own colours and branding. The screenshots show an example workspace captured at an earlier date; labels and layouts may change as the product is updated.
What should I do if saving fails?
Read the validation message, check required fields, and confirm your connection. Before trying again after an interrupted save, search for the record to check whether it was already created.
How do I contact support?
Email avizoninnovations@gmail.com or call 0789818880 / 0741353693. Tell us the module, the action, and the message shown. Hide student, parent, and financial details in any screenshot you send.